Culture reproduces – kids and outsiders learn what to do because of written rules and standards and/or people inside the culture explaining and enforcing.

The how of that replication is always interesting to me because it is so easy to see when parents instruct children, but not always clear in every-day life.

This morning I had a good example at the check-out line in the cafeteria. I put my carton of food on the scale and as soon as the clerk told me the price, I picked up the carton and set it in my purse, then I pulled out my wallet.

As soon as I picked up my carton, the person in line behind put their carton on the scale, making me realize that I was working on the assumption that people don’t put their food to be weighed until the person ahead of them has paid.

As I was handing over the cash, the person behind me asked the clerk a question, which the clerk answered. Then, as I was putting the change into my wallet, preparing to walk away, I heard the clerk say to the person behind me, “Usually, just wait for the person ahead to finish.”

I thought that was an interesting statement first, because the clerk was making expectations clear. Often in the States, there are few or no written directions, especially in stores or restaurants. In this cafeteria, you serve yourself and pay by the weight of the food but there are food workers standing near the food so someone might expect, for example, that the staff will put the food in the container or that there is a certain amount that you can take.

Second, the clerk’s statement is an order (verb first, no “you”) but it’s softened by the “Usually” and “just.” It’s bringing someone into cultural rules gently, without “you did it wrong” or “this is what WE do.”

This makes me think about how an adult corrects another adult about a cultural convention. Sometimes people uses glares or “excuse me” to point out mistakes, or they ignore the person. But when it’s a simple mistake, how does a stranger learn the right way to navigate?

When I lived in Germany, I was terrified of bakeries which were full of fierce, elderly clerks. I could read and write about difficult 1600s German texts, but the glare of a little old lady behind the counter utterly disarmed me. I was confused and made do with pointing at the kind of roll and holding up my fingers to show how many I wanted. It took for weeks until I was confident enough to say my order.

In Oman, I watched the same kind of learning curve with people in bakeries who were used to first-come, first-serve. They would wait until all the people who were in the store before them had ordered, then start to speak, only to realize that the clerk was ignoring them.

Sometimes they would speak louder or try to say “I was here first” but no one would pay attention. Clerks do not care about the order in which customers walk into the store. The order of service is: Omani women, Omani men, foreign women, foreign men and oldest to youngest within each category. I would sometimes point to an expat man and say “he was here first” but the clerks would not care. I was female; I got served first.

Now that I am in the States, it’s first-come, first-served. You spend years learning how to behave, then you have to re-learn how to behave. 

Me Talk Pretty Never: Learning Arabic, part 1

Celebrating Khareef

Adjusting to Oman: My Dangerous Taxi

How NOT to Describe People Who Are Foreign to You: Exoticizing Omanis