Using Cultural Understandings to Improve Teaching, part 1

Overview

All people have strong memories of their school days. Sometimes these memories become an inviolate template, so that teachers think “X was a great teacher and she did Y so I must do Y also” or “I was a good student and I did Z, so all of my students must also do Z.” Sometimes when teachers say “this is the ‘best’ way to do it,” they actually mean “this is the way my parents did it,” “this is what I am comfortable with,” “this is what is usual in my culture” or “this is what I learned from my teachers.” This might be useful if the teacher is working in their own culture, but such generalizations may not be helpful when working in a foreign country. Actions that might be seen as beneficial, such as using a student’s name in a sample grammar sentence, might be problematic in Oman where students might resist having their name used in public.

I will discuss five common cultural constructions within Oman which can affect student’s behavior. I am specifically not talking about any particular subject of study, but issues related to classroom management and creating a positive, pro-learning atmosphere.

Understanding Cultural Constructions within High Context Cultures

Oman is a high context culture meaning that most learning about proper social behavior is done by observation, not explicit instruction. When a teacher also comes from a high context culture that has different definitions of what good students do, this can lead to unintended confusion. It is much easier when teachers use low context techniques such as explaining all expectations clearly with written explanations and detailed rubrics.

The more organized and confident a teacher is at the start of the semester, the easier it is to create a positive learning environment. To use Krashen’s terms, when a teacher appears confused or uncertain in high context cultures, students’ affective filter is up, meaning that they students might be anxious to focus on learning.

Worrying about new concepts or new types of assignments can block students from being able to work effectively, so teachers should clarify exactly what is expected. For example, one teacher asked students to do presentations but did not specifically say that students would be interrupted with questions. When the first student was asked a question mid-presentation, they froze up and were unable to answer, nor could they finish the presentation. The rest of the class immediately developed sore throats with raging headaches and stated that they were not able to do their presentations.

Understanding Cultural Constructions of “Power” and “Authority”

Some teachers come from cultures in which teaching is very authoritarian. Teachers speak – students listen. Students do not have the right to question what a teacher is doing or why, much less complain about grades or that they have been treated unfairly. Also, some teachers have the idea that since many Omani cultures are based on tribes, that there are very top-down, repressive cultures, e.g. sheikhs speak and people obey.

This is not the case. Sheikhs might have the last word but it is their duty to listen as part of the understandings within tribes is that the person without power gets to state their case, sometimes emphatically and at length. Also, a good sheikh will not issue commands, but talk in an intelligent way so that the people will agree with him or at least agree to follow a specific course of action.  

Oman has many cultures which are oral-based, meaning people talk far more than they read or write. The powerplay of shutting people down without listening to them is rarely used. Further, refusing to discuss an issue can be perceived as being weak. The thinking is: if a person can’t listen and/or debate, maybe it’s because the person knows their case is not defendable. Someone who can’t support their position will try to run away from conversations. Thus a common model of a person in authority is a person who listens and explains their thinking. It is also necessary that their words and actions match each other.

Students expect that their reasons/ excuses will be listened to

Because of this cultural constructions, an Omani student might come to complain or plead for a change in the rule several times. This can frustrate teachers who come from backgrounds in which students should not repeatedly ask for something. In this case, the American communication strategy such as saying “I’m sorry” to defuse a tense situation is helpful, as is setting limits such as saying, “I’m sorry, I would love to discuss this with you but I have to go to class now, I will be back in 1 1 2/ hours and if you are busy then, I will be in my office tomorrow morning at 9am.”

If a student continues to speak, the teacher can restate with questions which will break up the flow of complaints and force students to refocus: “Did I tell you that I wanted to continue the conversation? Did I tell you that I had a class at that time? Did I tell you when I would be back in my office? Did I tell when I would be in my office tomorrow?” The problem is deferred and not escalated.

When a student comes during office hours, I usually write down the exact time they start to speak and let them talk for ten minutes. Then I interrupt and say, “I have listened for 10 minutes, now I would like you to listen for 1 minute.” If I am not going to grant the student’s request to change the rules, I will explain WHY I have that rule, then say, “if you would like to continue to talk, that’s fine, but unless you have NEW information, I need to do some work.” Then I will listen for a few moments, if the student is simply restating their objections, I will start doing desk work such as e-mail and entering attendance without asking the student to leave my office.

Teachers need to explain their reasoning

In some cultures, teachers can make blanket declarations, but it’s easier for students in Oman to have foreign teachers explain the class rules in a clear manner both orally and in writing on the syllabus and on-line teaching program.

One example is that I carefully describe how I grade tests. I turn the cover page over so I don’t see the student’s name. Then I grade all of the first pages together so I can see if students are having any particular problems with one question or if several students have answers that are too similar. Then I re-shuffle the papers and grade all of the 2nd pages, without looking at how a student did on their first page. When I have finished all the pages, I add up the scores and record the grade. I believe the reason I receive very few complaints or petitions about final grades is that I take the time to make sure students know exactly what I am doing with their tests. This allows them to feel more confident that I am being as fair as I can.

A second example happened one semester in which I was given a class to teach and I planned the syllabus alone, thinking I was the only one doing that class. During the add-and-drop period, a second section needed to be opened, but I didn’t know that had happened, nor did the other teacher know I was also teaching the same course. A few weeks into the semester, the fact that the two sections had different assignments became clear and there was some worry that students would complain that my class would be perceived as being more difficult. I said that I felt there would not be any problems because I had spent a lot of time explaining what work I was assigning and why I chose to ask for that work. By taking the time to say why I felt the homework was helpful, students did not feel that they were being treated unfairly.

Do not make false threats

When talking to new teachers, I often give the example of a child crying for a sweet while a parent says no. After a few moments, the parent gives in and hands over the sweet so the child stops crying. The parent has now taught the child to cry. My point is: don’t teach your students to create problems.

Think through realistic assessments and policies for your classes which you can defend. If you need to change something, do it explicitly in front of the whole class, write it on your on-line teaching program and make sure you have a built-in support ready to go. For example, “I was not marking who came to class without the course book but this is turning out to be a problem as many students are coming unprepared, and then bothering other students to share books. This means it’s harder to some students to take notes. So, now I will be checking to see if you have your book and marking that as part of your class participation grade. If you forget your book at home, please come to my office before class and I can lend you a photocopy to use.”

A related topic is that making broad threats only shows students that you cannot be trusted and invites students to attempt to change your mind on ALL aspects of your class. Saying “if you talk during the exam, I will take off 5 points” is not helpful. A teacher who tells students to come to class on time, but then arrives late is teaching students not to trust their words. Some teachers come from cultures in which older people are not expected to always follow their advice, but in Oman the idea of “do as I say, not as I do” can lead to classroom difficulties.

Understanding Cultural Constructions of “Magic Words”

Tied to the above discussion about power, some cultures work with what I term “magic words,” meaning that a teacher can simply say “this will not happen” and (like magic) it does not happen in a manner reminiscent of Gandalf blocking the Balrog by saying, “You cannot pass.” This construction does not work in Oman.

Simply telling students “do not…” will not work effectively. Words have to be connected to specific actions. For example, for a midterm exam, stating “do not cheat” is not useful. A teacher needs to think through the problem and create concrete steps to prevent cheating such as making sure students are seated apart from one another, writing tests with essays questions or having different versions of the test.

Another example is that many students like to solve exam questions in pencil, then go over their answers in pen. This creates a whole series of problems. First, to do this, students will need a pencil, easer and pen. First year students often forget one of those three things, then create havoc by asking loudly to borrow an eraser, etc. Also, some students will not start re-writing until the very end of the exam time, so that you are trying to take exams as students are trying to erase and re-write. If you take the exam still written in pencil, the students are upset and if you give them extra time to re-write, then the other students are upset because they feel that the pencil-using students got extra time.

The way to deal with this is not to say “don’t use pencils” but to be very clear: “If I see a pencil in your hand, I will take it out of your hand.” I also make sure there is blank space on the exam. Once the exam starts, I walk around and take pencils away from students but at the same time, point out the blank space and say, “if you don’t like your answer, cross it out and write a new answer here.” Or if students complain that they circled the wrong answer on a multiple-choice question, I suggest that they draw an arrow to point to the correct answer.

The combination of words, actions and making sure that students know you have thought through the ramifications creates a quiet exam.

Understanding Cultural Constructions of “Patience”

There is a strong Omani emphasis on covering/ hiding feelings and emotions. I believe this is connected to the fact that most Omanis live in multi-generational family homes with 20 or more people. Living in close quarters with so many relatives, creating a peaceful environment is important. This is on contrast to other cultures in which living in nuclear families or alone is common.

Living with so many people requires high levels of patience. For example, if several people want to go on a picnic but one child is sick, the family may delay plans so as not to leave two or three members at home.

Further, in many Omani cultures, getting angry is seen as something that children, not adults, do. A proper adult will not lose their temper but always stay in control of their emotions. Other conceptions of “patience” include not rushing to judge behavior. This means it is usual in Omani cultures to give people second chances and to look at their intentions, not only their actions.

Self-control

Sometimes when I explain the values of patience to teachers, I am told, “But students yell at me! They are not patient” There are a couple of issues at play. One is that the belief that the older the person, the better they should behave, so that a student who loses his temper might think, “I am yelling because I am young, but this teacher is older than me and should not yell at me.”

Perhaps a student is mad because of perceived unfairness, a teacher is requiring something that other students have not done or that other teachers do not ask for (such as coming to class on time). Or a student might be testing the teacher to try to get the teacher annoyed enough to say something wrong, which the student can then use as against the teacher.

So staying calm is absolutely vital. Sometimes the best choice is to explain that you cannot continue the conversation now for X reason, but that you are available to talk at Y time, giving you both some breathing room.

Sometimes you can plan ahead for how to avoid tense situations. You will know that X type of event might induce panic (and hence anger), so you can figure out how to keep a calm atmosphere. For example, the end of exams can be a difficult time for students who do not know the answers. Perhaps, they have been sitting and starting at the exam for over an hour, but when the times comes to give in the paper, they can get upset, try to quickly write something and yell if a teacher tries to take their exam paper. Handled wrongly, the situation can end in tears and/or fury.

Therefore, I make plans to ensure a smooth ending without me having to raise my voice, much less grab a paper away from a student. First, I give verbal warnings about the time such as “you have one hour.” I make those as clear and short as possible, not: “now dear students I want you to know that we have finished half the time and you have one hour remaining.” Simple, short statements are best.

When there is 10 minutes left, I say “you have to finish now, there are ten minutes.” And then when the time is finished, I don’t say, “the time is over, give me your papers.” I say, “time to finish” and then give a count-backwards from 10: 10 – pause – 9 – pause – 8 – pause, etc. When I get to “zero,” I start talking (sometimes singing) very loudly, “let’s go home – let’s go have ice cream – time for tea,” etc. It’s silly and distracting. If someone refuses to hand over their exam, I stand next to them and talk very loudly about how I really want to leave and go have an ice cream. The fact that I am talking loudly means they can’t concentrate; they quickly give up and hand over the paper. The students might be unhappy with how they did on the test, but they do not feel attacked or antagonized.

Believing the Best of a Person

A second issue related to patience is that Omanis often believe a person, especially a younger person, should be forgiven the first time they make a mistake, even if it was a deliberate transgression. Thus Omani students might breezily say “first time/ last time” when, for example, they have cheated on an assignment. A teacher from a culture which believes “do it right the first time” might feel insulted by a student who is not taking a problem seriously. One way to handle these situations is to make a great show of writing down the student’s name and what happened, then saying, “this was your ONE chance to make a mistake. And I have noted it, so if it happens again, then the consequences are…”

Judging on intentions not actions

 Something that has really helped me as a teacher in Oman is that I spent two summers learning Arabic from Omani teachers. Being a student in an Omani-led classroom gave me a lot of insights into how teaching and learning is conceived of in Oman.

I was once, painfully slowly, trying to say a sentence in my Arabic grammar class but the Omani grammar teacher kept trying to help by interrupting me with hints. I got really frustrated and yelled “STOP!” He walked to the corner, turned his back to the class and raised his hands over his head (punishment for misbehaving school kids). The other American and European students were appalled but the Omani teacher was not angry with me because he perceived my intention in yelling was to express my exasperation with myself, not an attempt to be rude to him. The action of yelling was rude, but there was no intention to be rude so we kept a good relationship.

From his comments in class it was clear that, to him, it was less rude to shout from frustration than to play with a cell phone in class or sit silently seething. I was making mistakes and inappropriately yelling, but at least I was trying to speak and learn so I was judged positively.

Some students might work out of the same framework. For example, students might whisper questions to each other while a teacher is talking. If a teacher assumes the talking is social (not class-related), the teacher might become angry, making the students also angry as their intention was not to disrupt the class but to understand something. As always, staying calm is the best idea. A teacher can stop talking, look at the students and ask quietly, “is something not clear?”

Understanding Cultural Constructions of “Shame”

In some cultures, involving students in the lessons is seen as a method of improving learning, thus teachers might ask students to write something on the board or use a student’s name in a sample sentence. This can create issues because Omani students are often uneasy when they are singled out, especially in first year university classes. Having special attention paid to one student can also be problematic as many Omanis have very strong memories.

One former student told me how a teacher had made a comment to her about her new purse, then a few days later used that student’s name in a sample sentence about someone who likes to go shopping. That student assumed the teacher was making fun of her and felt unhappy in the class for the rest of the semester. I am sure that the teacher never connected a compliment about a purse to a grammar example but the former student believed that the teacher remembered every comment made to every student and had used her name on purpose.

This is why I suggest that teachers never use their students’ names in example sentences (you can ask your students for a name of someone not in the class) and be careful about personal comments, even if they are compliments.

 Further, if a teacher wants students to write on the board, bring six white board markers and have six students (same gender) write at one time for the first few days, then have four write, then two, then it’s fine to ask one student to write.

Or if a teacher wants to have students do presentations, first ask all students to stand in the front of the class and say one simple sentence. The next day ask them to say two simple sentences on an easy topic such “your favorite food.” In this way, you can gradually get the students accustomed to talking in front of the class so that presentations will go smoothly.

One teacher asked students at the end of presentation to evaluate their own work. When another student gave a positive evaluation of their work, the teacher said that they were wrong and the presentation was not well done. Then all the other students refused to do any kind of evaluation of their work. A simple way around this is to ask students to write a short response to their presentations listing one aspect that they think they did well and one aspect that that they could improve on.

Using Cultural Understandings to Improve Teaching, part 3

Using Cultural Understandings to Improve Teaching, part 4